Seren-E-Tea

The quality of my tea products and your customer satisfaction are my upmost priority.  I strive to provide accurate product images and descriptions on our website to assist customers in making the right product decisions. If you have any queries in regard to your product decision, please contact me for more information prior to purchase.

Due to health regulations, we are unable to exchange teas or tea making accessories after they have left our premises. Furthermore, we do not exchange or refund purchases for change of mind reasons.

If you believe you have a reasonable complaint as to the quality of a tea, please contact us immediately to report the matter. Our policy requires you to return the tea in its original packaging for our examination and testing. If the tea is unsatisfactory as claimed, the product will be replaced at no cost to the customer.

Should an item arrive and appears faulty or damaged due to transit handling, please keep the product in its original packaging box/satchel and contact us immediately (providing a photo of the damaged item) - These matters must be reported within 1-2 days of goods being received. We will then advise of next steps to be taken, in order to supply a replacement product or best resolve the matter for you.

Regular Shipping:

• Orders up to $99 = $14.95 Flat Rate Regular Shipping
• Orders over $100 = Free Regular Shipping (*Express shipping surcharge applies from $19.95).

Express Shipping:

• Express Shipping - from $19.95 surcharge.

Australia Post Delivery Estimates:

Locations in WA

• City Metro Areas – 1-3 business days
• Country/Rural Areas – 2-4 days

Locations outside of WA (Interstate)

• City Metro Areas – 2-4 days
• Country Rural Areas – Up to 5 business days (this may vary for remote locations)

*Note: Please be aware that the delivery timeframes above are provided by Australia Post as estimates. Delays in the postal system may occur due to high parcel volumes during special events (such as Christmas) and other unforeseen circumstances that could impact the delivery schedule.

Shipping Terms:

Customers must provide accurate shipping address information (name, street address, suburb, state, and/or P.O. Box address) when placing an order. We will not be held responsible for missing or lost deliveries due to incorrect shipping information. Tracking numbers will be provided for customers to manage their shipping progress with the carrier.

If a customer fails to collect their parcel and it is returned to us (RTS), or if incorrect shipping information is provided and the parcel is returned, a re-shipping charge will apply for resending the original order. Please note that we do not issue order refunds for shipping delays. Additionally, we cannot be held liable for product damage resulting from the rough handling of the carrier during the shipping process.

Shipping to International Destinations?

The Healthy Alternative retail website does not ship to international destinations. If you have an international order enquiry, or wholesale enquiry, please email us at thehealthyalternativewa@gmail.com

Order Turnaround Time:

The Healthy Alternative orders are fulfilled between business operating hours of Monday-Friday 9am-5pm (excluding public holidays).
Orders are dispatched within 48 hours of purchase (subject to weekends and public holidays).